8.1
Overall Score
7 dimensions
Overview
New Relic is a cloud-based observability platform for monitoring application performance (APM), infrastructure, logs, and real user experience. It provides a unified data platform where engineering teams can correlate metrics, traces, and logs across their entire stack.
Scorecard
Core Capability8.5
Comprehensive observability across APM, infrastructure, logs, and RUM in a single platform with correlated views.
Ease of Use7.5
One-step instrumentation for many stacks. Query language (NRQL) is learnable. Dashboard customization takes practice.
Integrations9.0
700+ integrations. Monitors virtually every cloud service, framework, and database.
Pricing Value7.5
100GB free data ingestion per month. Ingest-based pricing is transparent but can grow quickly at scale.
AI Sophistication7.5
AI anomaly detection, intelligent alerting, and incident correlation reduce alert fatigue for engineering teams.
Community & Support8.0
Strong documentation, active community, and enterprise support tiers.
Scalability9.0
Handles petabyte-scale telemetry. Used by enterprises with thousands of services.
Pros
- + All signals (metrics, traces, logs, RUM) in one platform — reduces context switching
- + 100GB/month free data ingestion — generous for small teams
- + AI anomaly detection catches issues before on-call alerts
Cons
- − NRQL learning curve for non-engineers on the team
- − Pricing complexity at high data volumes
- − Datadog's ecosystem and UI are often preferred by teams that have tried both
Best For
· Engineering teams wanting unified APM + infrastructure + logs in one tool
· Companies on AWS/Azure/GCP needing cross-cloud observability
· DevOps teams standardizing on a single observability vendor
Pricing
Free100GB/mo data
Standard$0.30/GB after free tier
EnterpriseCustom
Key Integrations
aws.amazon.comAlternatives
Company Info
Founded2008
HQSan Francisco, CA
Team Size2,000–5,000
FundingPublicly listed (NYSE: NEWR) — acquired by Francisco Partners (2024)